Support
One address for every app we publish, on iOS, macOS, tvOS and Android. A person reads every message.
Email us
support@onethum.com What to include
- 01 The app name and, if you have it, its version.
- 02 Your device and OS version — iPhone 15, iOS 18.4, Pixel 8, Android 15.
- 03 What you expected, and what happened instead.
- 04 A screenshot, if the problem is something you can see.
Purchases and versions
Restore a purchase
App Store → your profile photo → Purchased, then reinstall the app.
Manage a subscription
Settings → your name → Subscriptions.
Request a refund
Apple processes refunds at reportaproblem.apple.com.
Find your version
Settings → General → About for the OS; the app version sits on its own About screen.
Apple platforms cover iPhone, iPad, Mac and Apple TV. Purchases are tied to the Apple Account that bought them.
For which app do you need help?
Common questions
How quickly will I hear back?
We answer in the order messages arrive, usually within a couple of working days.
Can you take a feature request?
Yes. Send it to the same address and say which app it is for — requests shape what we build next.
Who handles refunds?
Apple and Google process all payments, so refunds go through the store you bought from, not through us.
What about privacy?
One privacy policy and one set of terms cover every app we publish. Both are linked below.